Unified Commerce Software Guide 2025: ROI, Platforms, TCO

As a retailer in 2025, you’re facing volatile tariffs, unpredictable costs, and shrinking margins. 

Even a small price increase can consume days of work. Imagine: 20,000 units in the warehouse, another 40,000 on the sales floor—all needing new price tags before HQ can approve the updated retail price. 

It’s operational chaos, but much of it can be solved with unified commerce software. Update one price field, and instantly, every sales channel is refreshed and accurate again, letting teams get back to business as usual.

Sounds like a dream, right? Ahead, you’ll learn how to pick a unified commerce platform, justify the return on investment (ROI), and keep your teams selling for years to come. 

Unified commerce software at a glance

Unified commerce software is a platform architecture that natively connects every sales channel, inventory pool, and customer record in real time. Orders, payments, and product data live in one place, so your pricing and stock levels instantly sync across every touchpoint. 

It differs from an omnichannel retail stack in a few key ways:

• Data model: A unified platform runs on a single database, while omnichannel stacks rely on middleware to copy data between disconnected systems, creating delays. 
• Customer view: With all interactions captured in one unified profile, your team can see loyalty status, returns, and browsing history in real time. Omnichannel setups often show partial or outdated customer data.
• Implementation and upkeep: Brands using a unified solution report 20% faster rollouts and 22% lower total cost of ownership (TCO) versus multi-vendor stacks that require ongoing integration work. 

Pet food retailer Tomlinson’s cut average in-store checkout times by 56% after moving discounts and inventory to a unified point of sale (POS). “Checkout took too long because each transaction probably had two to three times the amount of taps that should have been required. On busy days, lines would start to pile up,” says Kate Knecht, owner and operator at Tomilson’s.

The company switched to Shopify POS to unify their operations and saw immediate gains. “Shopify has done a really good job expanding beyond the direct-to-consumer (DTC) niche into building tools that allow customers of any market vertical to build what they need to serve their business’s unique needs,” Knecht explains. 

Key capabilities buyers expect in 2025

Where unified commerce software shines is in improving the customer experience. 

To compete in retail today, you must provide a personal touch at scale. This is key because 62% of consumers believe companies struggle to get personalization right.

Here are the capabilities buyers expect to meet that standard:

• Real-time inventory sync: One data source updates stock across POS, storefronts, and marketplaces the moment a sale lands, reclaiming roughly 10 hours a month for ops teams. 
• Flexible fulfilment options: Native buy online, pick up in-store (BOPIS), curbside, and ship-from-store flows route each order to the nearest location and lower shipping costs.
• No-code automation: A drag-and-drop workflow builder triggers tasks like low-stock reorders or VIP tagging to keep processes error-free at scale.
• Composable, API-first architecture: Headless storefronts delivered via edge hosting (like Shopify’s Hydrogen and Oxygen) let brands roll out lightning-fast experiences and new channels without replatforming. 
• AI-powered merchandising and insights: Built-in tools generate product copy, report on sales trends, and recommend next best actions.
• Unified customer profile and omnichannel loyalty: Every interaction, return, and reward lives on one timeline, so associates can provide consistent service whether shoppers click, call, or walk in.

Business case: quantifying the ROI of unified commerce

TCO reduction vs. integrated point solutions

Total cost of ownership drops quickly when every channel is unified on one platform. Native integrations mean fewer tools to pay for and less upkeep. Brands running a unified commerce strategy report a 22% lower TCO than non-unified peers. 

After replatforming from Magento to a unified stack on Shopify, The Conran Shop cut their TCO in half. This freed up budget, immediately funding customer experience (CX) upgrades and lifting conversion by 54%.

Revenue lift from a single customer view

Gaining a single customer view opens up a world of possibilities for retailers. Every team can act from the same insights, benefiting each department uniquely:

• Marketing can send automated emails based on store interactions and web browsing data. 
• Store associates can recognize returning customers and suggest relevant products or add-ons. 
• Inventory can promise accuracy across all channels.

Real-time coordination can drive an average 8.9% annual gross merchandise value (GMV) increase for brands on Shopify POS. Home goods brand Parachute grew BOPIS revenue 5x in four years once staff and marketing worked from that single record. 

“Being able to unify our tech stack and lower its footprint has changed what we can do as a company…This creates more focus for us and allows us to spend our resources building differentiating features instead of basic functionality, while reducing risk,” says Ariel Kaye, founder of Parachute. 

Hidden costs of middleware

Another cost that drains your budget is middleware and its related problems. Connector fees and patch fixes alone can cost hundreds of thousands of dollars a year for a large retail operation. 

Pepper Palace, a fast-growing chain famous for in-store hot sauce tastings, hit operational headwinds when 40 stores ran on disconnected ecommerce, POS, and online payments tools. Every integration carried its own licence fee, support ticket, and reconciliation process.

After migrating both online and in-store sales to Shopify, the brand opened more than 60 new locations, grew their customer file 9x, and lifted monthly GMV 127%. “Moving to Shopify was critical to us growing the brand to where it is today,” says Paul Bundonis, president and COO. 

“We’re able to open stores quicker, operate them with less overhead, and efficiently acquire customers who continue to support the brand online well after their first visit.”

Top unified commerce software for 2025

Shopify

Shopify keeps your entire commerce stack on one real-time data model. You can unify all your channels, including online stores, marketplaces, social channels, B2B portal, and POS in one place. 

Every piece of data lives inside a single ledger, eliminating the brittle integrations that drive up costs and slow innovation. For example, outdoor gear brand Mustang Survival switched from Salesforce in 92 days, then saw a 172% jump in conversion and a 50% page load time reduction on the same unified back end.

Consider Shopify as your unified commerce solution if you want:

• World-class checkout: An independent analysis found that Shopify Checkout converts 36% better than competitors, supported by the 150 million-user Shop Pay network.
• Native cloud POS: Shopify POS automatically syncs all in-person sales (including sales from the handheld option Tap to Pay) with online orders to keep inventory as accurate as possible.
• Automation and headless in one license: Shopify Flow offers no-code workflows to improve retail productivity and free up staff from tedious tasks. Brands can also go headless with Hydrogen and Oxygen to build custom storefronts without extra integrations or lag.
• 8,000 plug-and-play apps: Extend your capabilities with payment, marketing, fulfillment, and ERP apps in the Shopify App Store. All partner data routes into your unified platform so you can use it for marketing, support, and sales forecasting. 
• Tools to sell cross-border: Shopify’s Managed Markets lets you sell in other countries by remitting tax to local authorities, accepting local payment methods, and managing duties and import fees. 

The Shopify Plus plan starts at $2,300 per month on a three-year term. Payment-processing rates vary by plan and region. 

Stores on the Shopify Plus plan that use Shopify Payments can have their transaction fees waived for all other payment methods accepted, including store credit and gift cards. 

Salesforce Commerce Cloud

Salesforce also offers commerce and order management tools as part of its traditional customer relationship management (CRM) platform. Implementation tends to span longer than platforms like Shopify, and Salesforce offers fewer apps and more customizations through partners. Pricing follows a usage model of 1%–2% of annual GMV plus user licences and add-ons.

Independent research commissioned by a Big Three consultancy found Shopify’s checkout converts 36% better, and overall TCO runs about 35% lower than equivalent Salesforce builds.

👉 Case study: Beauty house Orveon Global (bareMinerals, Laura Mercier, Buxom) left Salesforce for Shopify to cut complexity and unite their multi-brand ecommerce operation. 

In just five months, the team replatformed three brands, slashed licence spend, and redirected resources from maintenance to merchandising. Post-migration, Orveon logged a 10% lift in average order value, subscriber buyers who purchase 102% more often, and retargeting campaigns performing 88% above benchmark.

“With the decision to migrate, we knew that we would be able to launch projects very quickly, and that our operations would become a lot more streamlined. So we’ve been able to put more resources into roles that are driving revenue, like merchandising,” says Carney Nir, VP of ecommerce and site experience at Orveon Global. 

🥇 Compared: Shopify vs. Salesforce Commerce Cloud

Commercetools

Commercetools offers a microservices, API-first, cloud-native, headless (MACH) approach that gives engineering teams control over every commerce service. It’s not a single entity, but a collection of services that work together, unlike Shopify’s native unified capabilities. 

Commercetools’ Integration Marketplace lists fewer than 100 prebuilt connectors, so teams often build or pay for custom links that Shopify offers off the shelf in its 8,000-app store.

Commercertools fees scale on an order-based model with no GMV surcharge. You can combine your B2B and B2C operations together for a flat rate with no hidden charges. 

👉 Case study: Watch brand Daniel Wellington moved off a Commercetools and Contentful stack and replaced 59 storefronts with 12 Shopify stores in just five months. 

The migration integrated enterprise resource planning (ERP), product information management (PIM), CMS, and personalization tools at launch, cut licence fees by more than 50%, and now saves the company more than €500,000 annually. 

“Shopify Plus, with its commercially driven development, turned out to be exactly what we've been looking for. It helps us to keep up with the high business expectations we have for our storefronts, make correct business decisions, and avoid wrong ones,” says Joakim Isaksson, development manager for DW Business Technologies.

🥇 Compare: Shopify vs. commercetools

How to choose a unified commerce platform 

Feature checklist

Most commerce platforms pitch dozens of bells and whistles, but not all of them really impact revenue and customer experience. 

Here are six key capabilities to focus on when choosing a unified commerce platform:

1. Real-time inventory and order management system (OMS): One stock ledger that updates every channel instantly and automates routing for various fulfillment options. 
2. Checkout performance: B2B and DTC checkouts should be easy and offer payment options tailored to shopper preferences. 
3. Seamless POS and ecommerce pairing: A good unified platform provides native hardware and unified customer profiles that keep store staff as informed as your supply chain managers. 
4. Ecosystem and open APIs: Any additional connections should be prebuilt and able to integrate smoothly. Shopify’s Partner Program Technology Track vets partners based on a detailed list of requirements, so you only work with partners with a proven track record of improving performance. 
5. Global selling toolsets: The increasing impact of tariffs and the adoption of cross-border commerce mean your platform needs to adapt fast. It should be easy to onboard new suppliers, manage duties, and update prices while reticketing thousands of SKUs.
6. Security and compliance: Built-in PCI-DSS Level 1, SOC-audited controls, always-on SSL, and machine learning fraud screening offload the $50,000-plus annual audit burden and reduce chargeback risk.

Score vendors on how natively they cover these areas. If a feature needs third-party apps or months of custom work, flag the added cost and timeline in your evaluation.

Migration timelines

Typical roll-outs for a multi-store enterprise migration can easily take a year. Look for a platform that can shorten the timeline and save on migration costs. 

Shopify has a history of replatforming brands in shorter periods of time. As mentioned above, Mustang Survival replatformed in 92 days, and Daniel Wellington consolidated 59 stores into 12 in five months. 

Total cost of ownership 

When you pencil out year one and year three costs, remember that license fees are only the headline. Integration work, duplicate admin, and the hours your dev team spends reconciling data all add up in your total cost of ownership.

A 2024 POS Market Report found that retailers that switched to Shopify POS cut overall TCO by 22%, thanks to cutting out middleware and consolidating front-end and back-office workflows. They also found that brands saved the cost equivalent of roughly 0.4 full-time employees per store while increasing efficiency and adding up to an extra 5% in GMV uplift. 

“When all sales are coming through Shopify, you don't have to maintain the integrations required when you use different systems to manage each channel. We can reinvest where it matters: delighting customers with impeccable products and service, and growing the business,” says Alexandra Mcnab, COO of Bared Footwear.